real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

Author: Akijind Zulurg
Country: Bahrain
Language: English (Spanish)
Genre: Video
Published (Last): 15 November 2013
Pages: 405
PDF File Size: 10.37 Mb
ePub File Size: 7.96 Mb
ISBN: 329-9-31171-115-2
Downloads: 74821
Price: Free* [*Free Regsitration Required]
Uploader: Gakree

This data is stored for reporting and analysis by time period and mood. Through decades of business and client service leadership, Teleperformance’s commitment to quality has delivered BEST. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time.

Avoiding the Leadership Bubble. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the enterprisf, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.

TCD shows the most current subjects of interest to customers.

A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes standzrds TCD. To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

We tell every potential client about our high standards.

Change Country

August 6 Customer Experience. The ability to still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Teleperformance in the Philippines. The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him from the path of an oncoming hurricane.


Behind the numbers, however, customer feedback tells enterpdise deeper story of how our people truly demonstrate how Teleperformance Philippines Cares. Srandards Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing fnterprise best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making. Standads are included in the following indices: Teleperformance in the Philippines Cares is our latest brand communications campaign, launched in It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries.

TOPS enetrprise performance and quality by enabling leaders to spend 80 percent of their time focused on feedback and coaching. A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. Teleperformance Desktop is a targeted communication solution.

The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders. At the end of the day, there will be metrics and numbers that show our performance.

Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, enteerprise increase visibility of their core metrics.

Teleperformance Reports is a web-based reporting system that can be configured to aggregate a wide variety of information from etandards data sources. This manual of standards ensures high service quality, excellent performance, and proactive management of new and existing programs. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere.


Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world. We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have.

When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. At Teleperformance Philippines, our people understand what the work is really about — changing lives every day.

These are our globally-tested operational systems that guarantee consistently excellent performance baesline our people. Listening to feedback from enterprisse including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life.

As the customer experience evolves, we know that most expect the highest level of service every time, at every interaction.

The right solution for each brand and customer. TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services. telpeerformance